(CompHand) Complaint Handling Exam
Education
The Complaint Handling Exam tests a candidate’s ability to effectively manage customer complaints and resolve conflicts within an organization. It covers communication strategies, customer service excellence, and legal aspects of complaint resolution. Candidates will demonstrate proficiency in actively listening, managing emotions, and finding solutions to satisfy customers while maintaining company policies and compliance. This exam ensures that candidates can enhance customer satisfaction and mitigate the impact of complaints on business reputation.